Affordable Internet Services Online, Inc. Terms of Service

Affordable Internet Services Online, Inc. is the supplier and operator of all services under the Ecological Hosting brand for all new customers registered after October 2015 and existing customers migrated to the new service.

To obtain a copy of current terms of service, please click here to login to your control panel and submit a support request. Apologies for the inconvenience, this is an interim solution until we can get the website fully updated in the coming months.

Athenaeum Limited Terms and Conditions of Business

These apply to all legacy services (customers registered prior to October 2015 and not yet migrated to the new services).

Document ID: V20120417040

Definitions

In this Contract unless the context otherwise requires:

“Athenaeum”
Athenaeum Limited, company registration number 03800266, with the registered office at Unit 1U, Unicorn Business Park, Wellington Street, RIPLEY, Derbyshire DE5 3EH.

“Services”
Consultancy, advice, domain name registration, hosting, bandwidth provision, email, Internet access and any other service or facility provided by Athenaeum Limited to the Customer.

“Goods”
Items sold to the Customer by Athenaeum Limited.

“in Writing”
Constitutes any agreement accepted by letter, email, etc. See also clause 12.1 below.

“Customer”
(or “you” or the User). This is the person and/or company entering into the contract with Athenaeum Limited.

“User”
(or “you” or the Customer). This is you, the Customer, or any person who makes use of the services through you or on your behalf.

“Director”
This refers to a director of Athenaeum.

“Server”
Computer server equipment operated by Athenaeum, our service providers or provided by you in connection with the provision of the Services.

“Contract”
The agreement between Athenaeum and the Customer incorporating these conditions. References to “Agreement” shall, where the context admits, be read as referring to the Contract.

“Charges”
The charges as agreed In Writing prior to provision of Goods or Services and/or Athenaeum’s current prices for the Goods or Services in question.

“Bandwidth”
This is any allocated transmission capacity, measured in bits per second, of the network connection as specified in the Contract.

“Data Transfer”
This covers all traffic that passes through our Servers including specifically but not exclusively web traffic, email, FTP transfers and any telnet session data.

“Site”
The premises or location at which Service is or is to be provided under this Contract.

“Equipment”
Any equipment, which is supplied by or on behalf of Athenaeum to the customer or placed at or on a Site for the purpose of providing Services.

“Internet”
The global data network comprising Internet connected networks using TCP/IP (Transmission Control Protocol/Intermit Protocol). Internet Standards means the protocols and standards defined in the following Internet documents: RFC 1009, 1122, 1123 and 1250 and any future such protocols and standards as appropriate.

“Initial Contract Term”
This is the initial minimum period of service as specified on the invoice or in Writing in the form of an official quotation from Athenaeum.

“Extension Term”
This is the period of time stated on the invoice or in Writing for a continuation of service after the Initial Contract Term.

All Customers using Services and ordering Goods from Athenaeum accept these Terms and Conditions. Acceptance of Goods or use of Services shall be deemed to be an acceptance of these Terms and Conditions and if no other written agreement exists, then these Terms and Conditions shall become the main agreement between Athenaeum and the Customer (see clause 19 below). Any terms sought to be imposed by a Customer, either in a document or otherwise, that conflicts with or adds to these Terms and Conditions is not accepted. No agent or representative of Athenaeum has the authority to vary these terms and conditions unless accepted in Writing by a Director.

Athenaeum reserves the right to amend these Terms and Conditions at any time in the future. The Customer is bound by the Terms and Conditions in force at the time of accepting the Contract as said Terms and Conditions form part of the Contract.

This Agreement is made between Athenaeum and the Customer (and Users).

1. Law

1.1. If any part of these Terms and Conditions shall be found to be unlawful, it shall not affect the validity or enforceability of the remainder of these conditions.

1.2. This Contract is and shall be deemed to have been made in England and shall in all respects be governed by English law.

1.3. For the purpose of consumer sales only, these Terms and Conditions do not affect your statutory rights.

2. Payment and Price

2.1. Athenaeum reserves the right to vary the quoted price for goods by upward additions in accordance with market conditions that may be present at the date of actual supply. The Customer shall be required to pay any such difference in addition to the quoted price. Price lists do not constitute offer of a contract.

2.2. For Services, the Customer acknowledges that some of our Services may be provided using facilities provided to us by third parties. Athenaeum shall have the right to increase our Charges at any time, whether to reflect increased costs to us from such third parties or otherwise. However, if such increase exceeds 10% of the Charge in question as it was immediately prior to the increase you shall be entitled to terminate the Contract by written notice to us within five days after service of our notice of increase to you. If you do so terminate, you will remain liable for all Charges (at the previous rate) up to the date the Contract ends.

2.3. All invoices are due for payment on the date indicated on the invoice. Payment is to be made in pounds sterling unless agreed in Writing by a director.

2.4. We reserve the right to charge administration fees on all overdue invoices at the rate of £15 plus VAT per month to cover our additional overheads in dealing with overdue accounts.

2.5. Payment is accepted in the following forms:

2.5.1. PayPal, Credit Card or Debit Card:
This method is only available by following the link in any of our invoices to our payments system and ultimately onwards to the PayPal website for secure processing of your payment. We do not handle or process card details, this is all done on our behalf by PayPal and as such we cannot take card payment over the telephone.

2.5.3. Bank Transfer – CHAPS, BACS and Faster Payments transfers:
Bank: The Co-operative Bank plc
Account details available on request
You must send a remittance advice including the sending account number and sort code in Writing and/or inform us immediately of any payments so that our records can be updated appropriately.

3. Availability

3.1. Athenaeum will endeavour to comply with the date named for delivery, which is given and intended as an estimate only and is not to be the essence of the contract. If Athenaeum is unable to supply the Goods or Services due to non-availability or any other causes beyond it’s control then Athenaeum shall be at liberty to determine the contract or part thereof by giving notice to the Customer in Writing.

3.2. Whilst Athenaeum makes every effort to supply Goods and Services that correspond in every respect to the sample, specification or description, Athenaeum is not responsible for minor variations in specification, colour or other design features. No such minor variation shall entitle the Customer to cancel the contract, nor can Athenaeum be the subject of any claim by the Customer.

4. Default

4.1. Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not received on or before the due date or you are subject to bankruptcy or insolvency proceedings Athenaeum reserves the right to immediately withdraw, suspend or limit any Services (but the Customer remains liable during suspension to pay the Charges for the Services, see clause 4.3 below) or terminate the contract by immediate notice.

4.2. Bankruptcy or insolvency proceeding means bankruptcy proceedings or in Scotland sequestration proceedings, becoming insolvent, making any composition or arrangement with creditors or an assignment for their benefit, any execution, distress, diligence or seizure or if the Customer is a company, being the subject of proceedings for the appointment of an administrator, going into liquidation whether voluntary or compulsory (except for the purpose of amalgamation or reconstruction) or having a receiver or administrative receiver of any assets appointed.

4.3. You continue to be liable to pay all charges which are due for any Goods or Services during any period in which you do not comply with this Contract.

4.4. The Customer will be charged interest on overdue amounts as specified in clause 2.4 above.

4.5. If we suspend access to your Services and you wish to resume following payment the Customer will be liable for a “reconnection” charge.

4.6. On termination of this Agreement or suspension of Services we shall be entitled immediately to block your access to our network and Servers and to remove all data located on our Servers. We shall be entitled to delete all such data but we may at our discretion hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us. We shall further be entitled to post such notice in respect of the non-availability of your Internet hosting Server as we think fit.

4.7. For so long as any sum due to Athenaeum remains unpaid or any other amount is due to or properly claimed by Athenaeum from the Customer for Goods or Services or for any other reason, whether pursuant to these terms or otherwise, Athenaeum shall be entitled to retain any property owned by the Customer or lawfully in the Customer’s custody or possession and which is held by Athenaeum or by its agents until such time as all amounts due to Athenaeum are paid and/or any issue between the Customer and Athenaeum is determined.

4.8. If Athenaeum waives a breach of Contract by you, that waiver is limited to the particular breach. Any delay by Athenaeum in acting upon a breach is not to be regarded in itself as a waiver.

5. Property

5.1. Whilst amounts remain owing from the Customer to Athenaeum, whether due or not, title to the property of any goods supplied shall remain in Athenaeum and ownership will not pass to the Customer until Athenaeum has received payment in full. At any time after the due date for payment from the Customer, Athenaeum, at the Customer’s expense, shall have the right to enter the Customers premises and remove all goods which remain the property of Athenaeum.

6. Returns

6.1. Athenaeum will not accept returned goods unless authorised by a director in writing before hand.

6.2. Items returned will not be accepted unless accompanied by the original packaging and in the original condition.

6.3. The Customer is responsible for all carriage, telephone, postal, insurance and other incidental charges incurred. The onus is on the Customer to prove safe delivery.

6.4. Athenaeum may at its discretion, charge a handling fee for accepting returns, up to 30% of the original cost to the Customer, if the goods returned prove to be in full working order and in original condition including all packaging and manuals.

6.5. No credit or refund shall be allowed for goods until they have been received complete.

7. Internet Services

7.1. The Service, unless otherwise agreed, shall be provided for a minimum period of twelve months. The minimum period shall commence upon connection. Connection shall be deemed to be effected when the link is first live to your Site or other such point as requested by you, to the Athenaeum network.

7.2. All Users of Internet access, web hosting, domain name registration and related services provided by Athenaeum Limited, by use of such services, accept these Terms and Conditions irrespective of the mode or manner of ordering employed by the Customer when ordering the Services.

7.3. Pornography and sex-related merchandising are PROHIBITED on any Athenaeum Server.

7.4. Spamming, or the sending of unsolicited email, from any Athenaeum Server or using an email address that is maintained on a Athenaeum Server is STRICTLY PROHIBITED.

7.5. Athenaeum Limited is entitled to suspend Services if the User does not adhere to any or several conditions of this Contract.

7.6. You will use all reasonable endeavours to ensure that the Athenaeum Service is used or includes content that conforms to the laws of this country and will not knowingly permit any illegal use or such use that will bring Athenaeum into disrepute.

7.7. You must not, nor must any other person, use the Service to send or receive any material which is offensive, abusive, indecent, obscene, pornographic or menacing, or in breach of confidence, copyright, privacy or any other rights, to cause annoyance, inconvenience or needless anxiety, or in breach of any provisions as contained within clauses 9 and 10 of this Contract, or other than in conformance with the acceptable use policies of any connected networks and the Internet standards.

7.8. Athenaeum may discontinue Service immediately if the User is found to have carried out or permitted any illegal or use that is prohibited by these terms. If Athenaeum suspends Service for contravention of the above conditions of this clause, Athenaeum can refuse to restore Service until it receives an acceptable assurance from the User that there will be no further contravention.

7.9. If the bandwidth or speed of Service used by you exceeds agreed quotas in a one month minimum period excess Charges will be payable by the Customer.

7.10. Connection to Athenaeum Internet Services is via a fixed telecommunications link or dial up connection. This Contract, unless specifically stated or otherwise provided, does not include the provision of telecommunications services necessary for connection to Athenaeum Internet Services.

7.11. Requests relating to the provision of Service are, unless otherwise agreed to be made or confirmed in Writing.

7.12. Athenaeum will use all reasonable endeavours to provide reliable Service. However, it is not practicable to provide Service free of faults and Athenaeum does not undertake to do so. In the event of a fault in Service, you must report the fault by telephone, fax or email to Athenaeum’s Technical Support at the appropriate numbers or addresses or other such numbers or addresses that Athenaeum may from time to time provide. Upon receipt of the fault report, Athenaeum will take all proper steps to correct the fault. Athenaeum shall not, in any event, be liable for interruptions of Service or downtime of a Server.

7.13. Athenaeum may:

7.13.1. temporarily suspend for the purpose of repair, maintenance or improvement, part or all of Service, without notice. Athenaeum undertakes to use reasonable endeavours to restore Service as soon as practicable after any such suspension.

7.13.2. give or update instructions regarding the use of Service which in Athenaeum’s reasonable opinion are necessary in the interests of safety, or to maintain or improve the quality of Service to Athenaeum’s customers. Any such instructions shall, whilst they are in force, be deemed to form part of this Contract.

7.13.3. vary the technical specification of Service for operational reasons.

8. Domain Name Registration

8.1. We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk.

8.2. The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority. You shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name or cancellation of the domain name by the relevant naming authority. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

8.3. We shall have no liability in respect of the use by you of any domain name. Any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

8.4. We give no warranty or representation that your domain name is or will continue to be available for your use or that no domain name is or will be registered which conflicts with your domain name or which otherwise affects your use of your domain name.

8.5. Athenaeum shall be entitled to withhold the release of any domain name to another provider or “tag holder” unless full payment of all amounts due to us at that time for whatever reason have been received by us.

8.6. If payment is not received for any domain name Athenaeum may delete or retain the domain for further sale.

9. Hosting and Email Services

9.1. We make no representation and give no warranty as to the accuracy or quality of information received by any person via the Server and we shall have no liability for any loss of or damage to any data stored on the Server.

9.2. You shall effect and maintain adequate insurance cover in respect of any loss of or damage to data stored on the Server.

9.3. You represent, undertake and warrant to us that you will use the Server and associated services allocated to you only for lawful purposes. In particular, you represent, warrant and undertake to us that:

9.3.1. You will not use the Server in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorise or permit any other person to do so.

9.3.2. You will not post, link to or transmit:
(a) Any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way.
(b) Any material containing a virus or other hostile computer program.
(c) Any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.
Your attention is drawn to the provisions of clause 7.8 above.

9.4. You shall keep secure any identification, password and other confidential information relating to your account and shall notify us immediately of any known or suspected unauthorised use of your account or breach of security, including loss, theft or unauthorised disclosure of your password or other security information.

9.5. You shall observe the procedures which we may from time to time prescribe and shall make no use of the Server which is detrimental to our other customers.

9.6. You shall procure that all email is sent in accordance with applicable legislation (including data protection legislation) and in a secure manner.

9.7. In the case of an individual User, you warrant that you are at least 18 years of age and if the User is a company, you warrant that the Services will not be used by anyone under the age of 18 years.

9.8. Any access to other networks connected to Athenaeum must comply with the rules appropriate for those other networks.

9.9. While we will use every reasonable endeavour to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers or from corruption by virus and we shall be under no liability for non-receipt or misrouting of email or for any other failure of email or damage to date or operations.

10. Reselling

10.1. If you are or become a reseller of our Services you will continue to be bound by these Terms and Conditions. You will be responsible for ensuring that your customers are bound by terms and conditions that adequately reflect and give effect to these Terms and Conditions.

10.2. You shall not incur or purport to incur on our behalf any liability nor in any way pledge or purport to pledge our credit or to make any contract binding on us.

10.3. You may resell the Athenaeum Service provided that you have paid our Charges and that you do so based on your own technical and legal responsibility and never sell bandwidth or speed of service greater than that of the Service you have contracted for with Athenaeum. Furthermore you must not purport or claim that the resale is a resale of the Athenaeum Service. You will hold Athenaeum indemnified against any claims from a party to whom you have resold and will ensure that your own terms and conditions in any resale contract include and comply with these Terms and Conditions. If Athenaeum agrees any change in Service this Contract is to be treated as varied accordingly.

10.4. No default by your customers shall in any way affect, modify or limit your obligations under the Contract.

10.5. We do not permit reselling of Internet access services under any circumstances. This specifically, but not exclusively, includes dial-up access accounts, wireless access provided to the Athenaeum network and broadband service access.

11. Termination of Services

11.1. Either party may terminate Service by giving at least 30 days notice to the other expiring on the last day of the Initial Contract Term or at any time thereafter. If Athenaeum gives notice you shall pay all charges up to the expiry of the notice. If you give notice, you shall pay all charges as provided in clause 11.4 below. Your notice does not avoid any other liability for Service already provided.

11.2. Athenaeum reserves the right during the Initial Contract Term and at any time thereafter to terminate this Contract by giving to you not less than 30 days prior written notice of termination.

11.3. After the expiry of the minimum period you may terminate the Service by giving not less than 30 days prior written notice of termination, but subject to clause 11.4 below.

11.4. If you continue Service beyond the Initial Contract Term you will be liable to pay for the remainder of any Extension Term even though Service ends before the end of the Extension Term.

12. Notices

12.1. Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as may from time to time have been communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served two days following the date of posting.

13. Matters Beyond Athenaeum’s Reasonable Control

13.1. Athenaeum is not liable for any breach of this Contract or liable for any delay or failure in performance of any part of these conditions and its commitments when caused as a result of Force Majeure, war, civil disorder, industrial disputes, inclement weather, acts of local or central government or other competent authorities, and failure by other service providers.

14. Liability

14.1. No liability for any claim for damage or non-functionality of Goods shall be accepted unless Athenaeum is notified in Writing within five working days of delivery or completion of contract.

14.2. No liability for any claim for missing items such as manuals etc. shall be accepted unless the Customer notifies Athenaeum in Writing within five working days of delivery.

14.3. No liability for any claim will be accepted in the case of goods differing in quantity or descriptions from the particulars given on the delivery note/invoice unless the Customer notifies Athenaeum in writing within five working days of delivery. The onus is on the Customer to prove non-receipt/shortage.

14.4. Where a manufacturer operates direct product support and returns procedures, the Customer accepts an obligation to process their claim directly with the manufacturer.

14.5. Athenaeum makes no warranty as regards to its Services or equipment and will not be responsible for any damage allegedly suffered or claimed by you for any reason including but not limited to loss of data, wrong or non deliveries and Service interruptions.

14.6. You acknowledge that Athenaeum has no control over the information transmitted via the Service and that Athenaeum does not examine the use to which you put the Service or the nature of the information you are sending or receiving. Athenaeum hereby excludes all liability of any kind for the transmission or reception of information of whatever nature.

14.7. Athenaeum undertakes no liability whatsoever for the acts or omissions of other providers of telecommunication service or for faults in or failures of their apparatus.

14.8. All conditions, terms, representations and warranties relating to the Services supplied under this Agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these Terms and Conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded, subject always to clause 14.9.

14.9. Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

14.10. Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of Goods or Services shall be limited to the charges paid by the Customer in respect of the Goods or Services which are the subject of any such claim.

14.11. Athenaeum shall under no circumstances whatsoever be liable to the Customer in respect of any loss or damage whether suffered by the Customer or any other party and whether direct, indirect, consequential, or however else arising.

14.12. In any event, no claim shall be brought unless we have been notified of the claim within one year of it arising.

15. Indemnity

15.1. You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these Terms and Conditions and any claim brought against us by a third party resulting from the provision of Services by Athenaeum to you and your use of the Services and the Server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of this Agreement.

16. Intellectual Property Rights

16.1. You shall obtain any and all necessary consents and clearances to enable you lawfully to make use of all and any intellectual property rights through the Services, including without limitation, clearance and/or consents in respect of your proposed domain name.

17. Assignment

17.1. You may assign all or part of this Contract to any other party only with the prior written agreement of Athenaeum. Athenaeum reserves the right to assign all or part of this Contract at any time to any subsidiary or associate company of Athenaeum.

18. Headings

18.1. Headings are included in this Agreement for convenience only and shall not affect the construction or interpretation of this Agreement.

19. Entire Agreement

19.1. These Terms and Conditions together with any documents expressly referred to in them, contain the entire Agreement between us relating to the subject matter covered and supersede any previous Agreements, arrangements, undertakings or proposals, written or oral: between us in relation to such matters.

19.1.1 Company policy documents as published on our website are also considered part of our Terms and Conditions of business including, but not limited to, our Financial Policy, Roles and Responsibilities document and our Fair Use Policy.

19.2. No oral explanation or oral information given by any party shall alter the interpretation of these Terms and Conditions.

19.3. In agreeing to these Terms and Conditions, you have not relied on any representation other than those expressly stated herein and you agree that you shall have no remedy in respect of any misrepresentation which has not been made expressly in this Agreement.