Linux VServer Hosting

The current host operating system is Centos. All vservers share the same running kernel but are separated by a system of security contexts which enables them to appear as independant operating systems. Generally we supply vservers running Centos, but they can run other Linux distributions too (e.g. Debian).

These are specialist systems that allow the user to gain command line access to their own server environment via SSH. This enables the ultimate flexibility of server installation and design. The native package management for the vserver’s Linux distribution is used to add, remove and update packages (e.g. yum on Centos).

The ability to install your own packages, enables the vserver user to essentially run anything they require. You can have as many databases as your server can hold and run, setup email if you don’t want to use our main email system for some reason, use the web server of your choice, even install compilers and write your own software if you want too.

Resellers please note: One current limitation to our vserver hosting is that it does not support disk quotas. i.e. you cannot use a vserver to allocate a maximum portion of your disk space for your own clients to ftp into.

These servers come with up to 60 minutes Level 2+ support included. This can include help with installing operating system packages and general setup etc. In essence though, this is your server, and if you severely break your installation, you can pay for additional support on an ad-hoc basis or request a reinstall from scratch (new setup fee will be charged).

Support Levels

Level 1 refers to support relating to any issues with the hosting systems only (e.g. server not accessible or similar). In such events we will investigate and if the hosting service is found to be working correctly then support will be escalated to level 2 on request of the client. Level 1 support does not cover help with anything that is not a direct service related issue. This level of support is standard with all hosting accounts.

Level 2 support and above is generally classed as 1:1 consultancy and can be used to obtain help with your web site coding, general PC problems, setting up your email etc. Each hosting account will include an element of this support level in the package. Additional time can be purchased as necessary if you go over your included limit (the current rate is £15 plus VAT for each 20 minutes or part there of). Support at level 2 and above may be provided by another specialist UK based business on our behalf.