Level 1 – Emergency Support
Please do not use the Level 1 Support telephone number for anything other than genuine emergencies where your call is out of normal office hours and absolutely cannot wait until the next working day.
Always try our main office line +44 (0)1773 747722 first, even out of hours. If you are put through to an answer machine, please leave a message so we know what the call is about. If you don’t get a response from us within a reasonable time frame, please move on to the emergency call out number and leave a second message on that line if necessary and we will get back to you as soon as we are able.
+44 (0)1773 747722 – Main Office Number
+44 (0)7931 381818 – Level 1 (Emergency) Support
Additional notes about our telephone systems
Real people will answer your call! We do not like being held in a queue, so we won’t inflict this on people trying to contact us. If we are currently busy on the phone line you should get an answer service or an engaged tone to let you know. We value your call, so please do try again later or leave a message with your telephone number and we will call you back, or why not click here and send us an email message instead.
If we are out of the office for extended periods, we will endeavour to redirect the landline to a mobile. In certain circumstances (e.g. low signal areas, hospitals, some computer rooms) the mobile phone may go to voice mail. In these rare instances please do leave your name, phone number and a brief summary of your reason for calling and we will get back to you as soon as possible.